All purchases made through Dark Matter Services are considered final.
Refunds, returns, and exchanges are not available once an order has been confirmed, except where required by applicable law.
Products are delivered digitally and automatically upon successful completion of payment.
Any delivery times provided are estimates for informational purposes only and may vary depending on demand, technical issues, or service availability.
Once a license key has been issued or a service has been used, refunds will not be provided, except where required by applicable law.
The term “lifetime” refers to the lifetime of the software or service, not the lifetime of the purchaser. Access and functionality may be affected by software discontinuation, third-party changes, or other circumstances beyond our control.
For digital content and services, any applicable right of withdrawal may be limited or waived where permitted by law and where the required legal conditions have been met, including any necessary prior consent and acknowledgment from the customer.
Nothing in these Terms and Conditions is intended to exclude or restrict any consumer rights that cannot legally be waived.
Dark Matter Services is not responsible for penalties, suspensions, bans, or other actions taken by game developers, software publishers, or third-party platforms resulting from the use of products or services purchased through our store, except where liability cannot be excluded under applicable law.
Customers are responsible for ensuring that their use of any purchased software or service complies with the applicable rules, terms of service, and policies of the relevant game, publisher, or platform.
User guides and support resources are available through our Discord server and may also be provided after purchase.
If you experience technical difficulties, please open a support ticket through our Discord server. Our support team will make reasonable efforts to assist you.
Customers are encouraged to contact our support team to resolve any purchase-related issues before initiating a payment dispute.
Unauthorized or fraudulent chargebacks may result in account restrictions, removal from our Discord server, and deactivation of the associated license key, where permitted by applicable law and the relevant payment provider's rules.
Nothing in this section limits a customer's lawful rights to dispute a transaction or seek remedies available under applicable law.
Customers are encouraged to check our Discord server regularly for announcements regarding product updates, maintenance, service interruptions, compatibility changes, and other important information.
Dark Matter Services provides access keys or licenses for third-party software. Where applicable, the associated software may be supplied separately as a complimentary item.
The availability, functionality, and continued operation of third-party software may depend on its developer or provider. Dark Matter Services does not claim ownership of third-party software unless expressly stated.
Dark Matter Services reserves the right to update or modify these Terms and Conditions from time to time.
Revised terms will be published on our website and will take effect as indicated in the updated version, subject to applicable law. Customers are encouraged to review these Terms and Conditions periodically.
By completing a purchase through Dark Matter Services, customers acknowledge that they have had the opportunity to review these Terms and Conditions and agree to be bound by them, subject to any rights and protections provided by applicable law.